Flamenco the Studio
Flamenco Dance and Guitar in Phoenix
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DVD Return, Refund and Shipping Policy

All  DVD  sales  are  final

Since  DVDs  can  be  copied,  there  are  no  refunds  on  DVDs  and/or  videos AFTER  you  receive your  DVD(s).  DVD  pre-­orders  may  be  cancelled  (prior  to  you  receiving  your  DVDs)  and  you  will  receive  a  complete  refund  of  the  original  purchase  price  paid.  Defective  DVDs  will  be  exchanged  for  the  EXACT  same  DVD.  There  are  NO  exceptions  to  this  policy.  If  you  have  modified  the  DVD  in  any  way,  it  is  no  longer  returnable  for  exchange.  This  includes,  but  is  not  limited  to,  writing  on  the  product  or  labeling  the  product  or  any  alterations  to  the  product  or  labels  on  the  product.  If  you  need  to  exchange  a  DVD,  please  call  480-205-1658  for  a  return  authorization  (RA)  prior  to  exchanging  a  product.  

Faulty  Discs:  All  DVDs  are  inspected  to  be  scratch-­‐free,  clean  and  free  of  smudges  before  they  are  shipped  to  you.  If  you  have  a  disc  that  will  not  play  properly,  please  check  the  condition  of  your  disc.  If  your  disc  still  gives  you  trouble  during  playback,  please  contact  us  at  480-205-1658.  If  it  is  determined  through  our  communication  that  your  DVDs  need  to  be  replaced,  you  will  need  to  send  the  DVDs  back  to  us  BEFORE  we  will  replace  your  DVDs.  DVDs  must  be  sent  back  to  us  secured  properly  in  the original DVD  case.  Once  we  receive  your  DVDs,  we  will  troubleshoot  the  cause  of  your  playback issue.  We  will  only  replace  discs  that  have  playback  issues  as  a  result  of  manufacturer  errors  or  duplication  procedures.  We  will  not  replace  DVDs  when  it  is  determined  that  improper  disc  handling  has  occurred.  There  is  a  chance  your  DVD  may  not  be  compatible  with  your  DVD  player.  This  may  be  true  with  some  older  DVD  players.  For  the  most  part,  all  DVD  players  manufactured  after  about  2003  are  compatible  with  DVD-­‐R  technology.  If  your  DVD  player  will  not  play  any  part  of  your  disc,  you  might  try  playing  it  in  another  player,  or  even  in  your  computer,  to  find  out  if  you  have  a  compatibility  issue.

Delivery/Shipping  Policy:  All  DVD  orders  are  shipped  via  US  Postal  Service.  

If  you  have  any  questions  please  call  us  at  480-205-1658. 
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